Allied Match guide

Can you change NDIS providers?

NDIS participants can change providers. Check the current agreement, notice period, possible cancellation conditions and continuity before ending the service.

Published 21 September 2026 · 6 minute read

Quick answer

Yes. Choosing who provides your supports is up to you, and the NDIS says you can switch providers. First check your service agreement for the notice period and any permitted cancellation fee, arrange continuity if needed, tell the current provider in writing, settle valid outstanding invoices and update the relevant provider relationship or booking.

Start with the service agreement

The agreement should state how many days’ notice you need to give and how to end the arrangement. It may call this a notice period or cancellation period. Check whether a fee can apply if the agreed notice is not given and whether that fee meets current NDIS pricing conditions.

If the terms are unclear, ask the provider to identify the clause and explain the proposed final charge before you agree to it. Keep your request and the response in writing.

Plan the handover

If the support is important to health, safety or daily function, try to find a suitable new provider before the current service ends. Ask about the new provider’s waiting time for both assessment and regular appointments.

With appropriate consent, relevant reports, goals and recent progress information can be shared. Ask what records can be transferred, whether a discharge summary is useful and whether preparing it has an agreed cost.

Tell the people managing the funding

Tell your plan manager or support coordinator if you use one. Depending on the NDIS system applying to your plan, you may also need to end a service booking or provider relationship and accept a request from the new provider in the participant portal.

Check for valid outstanding invoices, but do not assume that leaving allows an unexplained fee. Request an itemised invoice and compare it with the agreement and current pricing rules.

If you are changing because something went wrong

You can first ask the provider to address the concern, but you do not have to remain in a relationship that feels unsafe or unsuitable. If you are not comfortable dealing with the provider, seek help from a trusted person, support coordinator, your NDIS contact or the NDIS Quality and Safeguards Commission as appropriate.

Common questions

Do I need permission from the NDIA to change providers?

Generally, choice of provider is yours, but the practical steps depend on your plan management and provider relationships. Check the participant portal or ask your NDIS contact.

Can the old provider charge me for leaving?

A service agreement may contain a notice period, and current NDIS rules set conditions for cancellation claims. Ask for the clause and an itemised explanation.

Should I find the new provider first?

Where continuity matters, yes. Confirm that the new provider can actually offer ongoing appointments before ending the existing service.

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This guide provides general information and is not medical advice, a diagnosis, a referral or an endorsement of a provider.